Live Specialist Calls
Talk to a veteran technician with decades of hands-on, under-the-hood experience. No hold queue.
Our Service
Live diagnostic help, one phone call away.
Since 1994, Diagnostic Hotline has connected independent repair shops with veteran specialists who solve tough problems in real time. No callback queues. No guesswork. Just the right advice, right away.
What you get when you call
Expert answers, not another parts run.
Downtime in the bay means you are not making money, and customers get frustrated. A quick call to Diagnostic Hotline puts a veteran technician on the line so you can finish the job and move to the next one.
- Get through to a specialist right away, no waiting for a callback.
- Every specialist has access to a full automotive library and a symptom-and-repair database.
- Schematics, wiring diagrams, and TSBs can be sent to you during the call.
- Specialists focus by make and stay current on new models, tools, and techniques.
Capabilities
What we cover on every call.
Wiring Diagrams & TSBs
Schematics and technical service bulletins sent to you during the call so you can work while you talk.
All Makes & Models
Foreign and domestic. Specialists organized by make and kept up to date on the latest models.
GM Radio Loc / Unlock
Fast radio unlock support so you can close the ticket without sending the customer back to the dealer.
OE Factory Information
Access to factory service data and a database of pattern failures built up over three decades.
Reference Delivery
Need the diagram or bulletin in writing? We send it during the call, straight to your shop.
On the line
A specialist, not a script.
How a call works
Five simple steps.
- 01
Call in
Dial 800-260-9377. A specialist picks up.
- 02
Describe the vehicle and the problem
Year, make, model, and what you are seeing in the bay.
- 03
Diagnose live with a specialist
Walk through tests, readings, and possible causes together.
- 04
Get the fix and get back to work
Clear next steps. Diagrams and bulletins sent as needed.
- 05
Call again anytime
No re-sign-up. Free account, use it whenever you need us.
Pricing
Free sign-up. Pay only when you call.
No monthly fee. No yearly account fee. Choose the option that fits how your shop works.
Pay per call
Billed by the minute. Best for shops that call once in a while.
Prepaid time blocks
Buy time in 30-minute blocks. Lower per-minute cost, use it as you need it.
Flat fee per case
One price covers unlimited calls on the same case until it is solved.
Contact us for current rates and to set up your free account.
Who this is for
Built for shops that hate lost time.
Independent shops
Owners and service managers who need answers without paying for a full-time diagnostic hire.
Technicians of every level
From new techs learning the ropes to master techs stuck on an odd one, we help everyone.
All makes and models
Foreign and domestic, older vehicles to the latest models.
From the shop floor
"We have been using Diagnostic Hotline since 1994. We make more money because we cut out lost time on misdiagnosis and needless parts hanging. Our techs learn more too."
Jack Linwood, Linwood Automotive
Ready when you are.
Free sign-up. Call as often as you need to.